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Outage in Drata ( SafeBase )

Some Policy PDF Downloads Missing Appendix Page

Major
October 05, 2026 - Started 4 days ago
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 20 hours ago - at 10/08/2026 08:30PM

We have restored the missing version history page in policy PDFs for all affected builder policies. The history now matches the version History tab in Drata.

What this means for you

1. The policy content was never affected, and no data was lost.
2. Downloaded PDFs for Policy Builder policies now include a complete and accurate version history page. No action is needed on your side.
3. If you downloaded a policy PDF earlier (before today), download it again to get the accurate version history page.
4. Uploaded policies (PDFs you uploaded to Drata) are still being restored. We will post an update here once that is complete.

INVESTIGATING 1 day ago - at 10/08/2026 04:38PM

We have restored the missing version history page for the large majority of affected policies created in Policy Builder, across all regions.

During validation, we found that some restored pages left out earlier draft versions that had been discarded. These are older drafts removed before our approvals feature existed.

We have fixed this, and we are now regenerating affected versions

INVESTIGATING 4 days ago - at 10/05/2026 07:28PM

We identified an issue where some policy PDFs downloaded from Drata were missing the "Policy version history" page. This page lists versions, dates, owner, approvers, and publisher. It affected some policy versions published between late March and September 21, 2026.

The policy content itself is complete and accurate, and no data was lost. Only the version history page was missing from the downloaded PDF. Policies published after September 21 include it correctly.

We are working to restore the missing page for the affected policies. If you need a complete copy of a policy for an audit, please contact Support and we'll help. We'll post another update when the work is complete.

INVESTIGATING 4 days ago - at 10/05/2026 07:28PM

We are currently investigating this issue.

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