Outage in SafeNet Trusted Access
Classic STA Push OTP - Creation
Resolved MinorIncident Report
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.
Symptoms include some users seeing delays or potentially intermittent failures when using the Push service.
Please note you can still authenticate by generating OTP manually from your mobile app.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
Components affected
SafeNet Trusted Access Push DeliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 04/15/2026 06:38PM
The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected.
The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
MONITORING
about 7 hours ago - at 04/15/2026 05:04PM
We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.
IDENTIFIED
about 8 hours ago - at 04/15/2026 04:04PM
We have isolated the source of the issue and are currently working towards resolution.
INVESTIGATING
about 8 hours ago - at 04/15/2026 03:46PM
The Thales Incident Response team is currently working towards service restoration.
We will provide further updates as they become available.
INVESTIGATING
about 8 hours ago - at 04/15/2026 03:24PM
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers.
Symptoms include some users seeing delays or potentially intermittent failures when using the Push service.
Please note you can still authenticate by generating OTP manually from your mobile app.
The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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