EU Incident - Admin Console, API & Authentication Services

This incident has been resolved.

The Admin Console and Authentication Services have been restored and are currently up and running. Active monitoring is ongoing to ensure sustained performance at nominal levels.

Our core SLA services have been restored and are performing at nominal levels. Our team remains actively engaged and is continuing to work towards a full resolution. Further updates will be provided as developments unfold

We are currently performing backend configuration changes to improve the situation and work towards a resolution. Further updates will be provided as they become available.

The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication.

Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations.

SAML Authentication issues can affect users ability to authenticate or access applications.

API issues can prevent the use of API-based user management and authentication.

The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available