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Outage in SAFEQ

Potential issues with a PC client after auto update

Resolved Minor
February 24, 2026 - Started 2 months ago - Lasted about 16 hours

Incident Report

We have received reports that a limited number of customers are encountering error messages related to the recent auto-update and issues with newly added printers not appearing. Most customers updated successfully without impact. Our team is actively investigating and working on a resolution.

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Latest Updates ( sorted recent to last )
INVESTIGATING 2 months ago - at 02/24/2026 01:00PM

We have received reports that a limited number of customers are encountering error messages related to the recent auto-update and issues with newly added printers not appearing. Most customers updated successfully without impact. Our team is actively investigating and working on a resolution.

RESOLVED 2 months ago - at 02/24/2026 01:48PM

This incident has been resolved.

MONITORING 2 months ago - at 02/24/2026 02:26PM

We have implemented a fix and are currently monitoring the result. The fix shall apply automatically with next printer / queues refresh or upon user clicking synchronize printers from the pc client menu. alternatively disabling the auto update or restart of affected PC also solves the situation.

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