Outage in SAFEQ
Incident - US / CA Datacenters: Container Permissions Issue
Resolved Minor
August 20, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**SAFEQ – US/CA Datacenters: Container Permissions Issue** A container permissions issue in SAFEQ's US and CA datacenters caused the web portal to fail to display objects correctly, though the incident had no impact on customer or end-user environments. A server restart was performed to apply a fix, during which brief service interruptions and reconnection delays were possible for connected clients and secondary gateway access points. The fix was implemented within approximately two hours and the environment was placed under monitoring, with PC clients recovering and expected to experience only minor reconnection delays.
We are investigating alerts that we have received, and the web portal has an issue displaying objects within a container in our US and CA data centers.We will keep you informed as soon as we know more.Updates will follow on this channel.
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Latest Updates ( sorted recent to last )
INVESTIGATING
15 days ago - at 08/20/2026 01:09PM
We are investigating alerts that we have received, and the web portal has an issue displaying objects within a container in our US and CA data centers.We will keep you informed as soon as we know more.Updates will follow on this channel.
IDENTIFIED
15 days ago - at 08/20/2026 01:22PM
This incident has no impact on customer or end-user environments. No action is required. We are actively working to resolve the issue
IDENTIFIED
15 days ago - at 08/20/2026 01:59PM
We are continuing to work on a fix for this incident, and will be restarting servers. While we expect no impact during this restart, customers may experience brief interruptions in service, while connected clients, and secondary gateway access points locally reconnect.
MONITORING
15 days ago - at 08/20/2026 02:53PM
We implemented a fix and are currently monitoring the result.PC clients are recovering so users may experience a slight delay in reconnection
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