Outage in SafetyChain

Live - Record processing delayed for some customers

Resolved Major

July 02, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an incident in the Live environment where Record Processing, Record Signoff, and Task Creation is delayed for some customers.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/03/2025 03:38AM

This incident has been resolved

MONITORING 8 months ago - at 07/03/2025 12:00AM

A fix has been implemented and we are continuing to monitor the results.

INVESTIGATING 8 months ago - at 07/02/2025 11:59PM

We are continuing to investigate this issue.

MONITORING 8 months ago - at 07/02/2025 11:28PM

A fix has been implemented and we are continuing to monitor the results.

INVESTIGATING 8 months ago - at 07/02/2025 11:01PM

We are continuing to investigate the issue. LINK and Web have been restored, and the restoration of other services is in progress.

INVESTIGATING 8 months ago - at 07/02/2025 09:01PM

We are continuing to investigate the issue.

INVESTIGATING 8 months ago - at 07/02/2025 07:31PM

We are currently investigating an incident in the Live environment where Record Processing, Record Signoff, and Task Creation is delayed for some customers.

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