SailPoint's Identity Security Cloud in the US-EAST-1 (N. Virginia) region experienced a ~47-hour disruption affecting entitlement search functionality. A data processing backlog caused entitlements to be delayed or missing from search results for impacted customers. The backlog was fully cleared and entitlement search restored on September 11, 2026.
Trusted by 1,000+ teams
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
The data processing backlog is cleared, and entitlement search functionality is now fully restored.
Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.
The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.
We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.
Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.
The fix is currently being implemented by our engineering team
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with