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Outage in SailPoint

Identity Security Cloud is currently experiencing a service disruption. (US-EAST-1)

Resolved Minor
September 09, 2026 - Started 7 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

SailPoint's Identity Security Cloud in the US-EAST-1 (N. Virginia) region experienced a ~47-hour disruption affecting entitlement search functionality. A data processing backlog caused entitlements to be delayed or missing from search results for impacted customers. The backlog was fully cleared and entitlement search restored on September 11, 2026.

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Components affected
SailPoint N. Virginia us-east-1

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 09/11/2026 08:40PM

The data processing backlog is cleared, and entitlement search functionality is now fully restored.

IDENTIFIED 6 days ago - at 09/11/2026 03:23PM

Customers are seeing steady improvement in entitlement search as the remaining backlog nears completion. We continue to monitor progress and overall system recovery.

IDENTIFIED 6 days ago - at 09/11/2026 09:12AM

The data backlog causing delays in entitlement visibility within Search continues to be processed steadily and the team is actively monitoring backlog consumption and overall recovery progress.

IDENTIFIED 6 days ago - at 09/10/2026 08:08PM

We continue to process the remaining data backlog and optimize our processing pipeline to ensure all entitlement records populate search as quickly as possible.

IDENTIFIED 7 days ago - at 09/10/2026 01:42PM

Teams continue to process data backlog that is causing entitlements to be delayed showing up in search functionality.

IDENTIFIED 7 days ago - at 09/10/2026 11:05AM

The fix is currently being implemented by our engineering team

IDENTIFIED 7 days ago - at 09/10/2026 06:07AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 09/10/2026 01:44AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 09/09/2026 09:32PM

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

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