Outage in Saleor

Partial Outage – OTEL Observability

Resolved Minor
September 05, 2025 - Started about 2 months ago - Lasted about 1 hour

Incident Report

We are currently experiencing an issue affecting our OTEL observability services. Customers using observability service may see missing or delayed metrics and traces. Our engineering team is actively working to identify the root cause and restore full functionality. We will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 months ago - at 09/05/2025 07:14PM

We are currently experiencing an issue affecting our OTEL observability services.
Customers using observability service may see missing or delayed metrics and traces.

Our engineering team is actively working to identify the root cause and restore full functionality. We will provide updates as soon as more information becomes available.

Latest Saleor outages

Requests to Saleor Cloud in US region may return errors - 13 days ago
Saleor v3.21 sandbox environments in Europe are experiencing 5XX errors - 3 months ago
Cloud Administration Console management tasks increased failure rate - 4 months ago

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