Outage in Salesforce

Service Disruption

Resolved Major
July 01, 2023 - Started about 1 year ago - Lasted about 8 hours

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Outage Details

There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce AUS2S
Latest Updates ( sorted recent to last )
IMPLEMENTINGSOLUTION about 1 year ago - at 07/01/2023 01:42PM

The Salesforce Technology is working on implementing a fix to resolve it. Estimated time for complete mitigation is around 1-2 hours; however, we will provide an update in 1 hour or sooner if we have more information. Technical bridges are on going through this time frame.

IMPLEMENTINGSOLUTION about 1 year ago - at 07/01/2023 12:43PM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTION about 1 year ago - at 07/01/2023 11:35AM

The Salesforce Technology is working on implementing a fix to resolve it. Estimated time for complete mitigation is around 3-4 hours; however, we will provide an update in 1 hour or sooner if we have more information. Technical bridges are on going through this time frame.

IMPLEMENTINGSOLUTION about 1 year ago - at 07/01/2023 10:42AM

The Salesforce Technology is working on implementing a fix to resolve it. Estimated time for complete mitigation is around 4-5 hours; however, we will provide an update in 1 hour or sooner if we have more information. Technical bridges are on going through this time frame.

IMPLEMENTINGSOLUTION about 1 year ago - at 07/01/2023 09:40AM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. Estimated time for complete mitigation is around 5-6 hours; however, we will provide an update in 1 hour or sooner if we have more information. Technical bridges are on going through this time frame.

INVESTIGATINGCAUSEOFISSUE about 1 year ago - at 07/01/2023 09:09AM

Our investigations have come to a conclusion and we are preparing steps to start mitigation of this issue.

INVESTIGATINGCAUSEOFISSUE about 1 year ago - at 07/01/2023 08:30AM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSENEWENGINEERS about 1 year ago - at 07/01/2023 07:41AM

We are continuing to investigate the cause of this issue and have engaged additional engineers.

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