Outage in Salesforce
Feature Disruption
Resolved Minor
September 27, 2024 - Started about 1 year ago
- Lasted about 2 hours
Incident Report
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA850 Salesforce USA774S Salesforce USA720 Salesforce USA842 Salesforce USA752S Salesforce USA852 Salesforce USA710S Salesforce USA916S Salesforce USA772S Salesforce USA848 Salesforce USA810 Salesforce USA868 Salesforce USA750S Salesforce USA738 Salesforce USA732 Salesforce USA744 Salesforce USA746 Salesforce USA760S Salesforce USA712S Salesforce USA754S Salesforce USA726 Salesforce USA846 Salesforce USA840 Salesforce USA860 Salesforce USA758S Salesforce USA866 Salesforce USA836S Salesforce USA862 Salesforce USA734 Salesforce USA736 Salesforce USA730 Salesforce USA864 Salesforce USA740 Salesforce USA748 Salesforce USA764S Salesforce USA716 Salesforce USA838 Salesforce USA722 Salesforce USA756S Salesforce USA766S Salesforce USA768S Salesforce USA854 Salesforce USA762S Salesforce USA728 Salesforce USA844 Salesforce USA742 Salesforce USA770S Salesforce USA724 Salesforce USA924 Salesforce USA714 Salesforce USA718 Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA790 Salesforce USA792S Salesforce USA804SOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
UPDATE
about 1 year ago - at 09/27/2024 07:30AM
Investigations have also highlighted that Omni-Channel customers may experience intermittent work routing issues, and supervisors may experience log-in issues.
We’ve confirmed that the service databases are healthy, and we’re proceeding to initiate a restart of the app tier as a potential path to resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 year ago - at 09/27/2024 07:03AM
During investigations, we’ve established that a subset of customers may experience intermittent issues with Chat services regardless of interaction. We’ve updated our previous post to clarify this.
We’re continuing to investigate and will provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 1 year ago - at 09/27/2024 06:25AM
At 05:31 UTC on September 27, 2024, Salesforce Technology became aware of a feature disruption impacting the Salesforce Chat service across multiple instances. Customers may experience intermittent errors when initiating a chat. Upon investigation, the team determined potential issues at the database tier. Teams are actively engaged and exploring multiple paths to resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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