Outage in Salesforce
Feature Disruption
Resolved Minor
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Outage Details
Components affected
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Investigations have also highlighted that Omni-Channel customers may experience intermittent work routing issues, and supervisors may experience log-in issues.
We’ve confirmed that the service databases are healthy, and we’re proceeding to initiate a restart of the app tier as a potential path to resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
During investigations, we’ve established that a subset of customers may experience intermittent issues with Chat services regardless of interaction. We’ve updated our previous post to clarify this.
We’re continuing to investigate and will provide an update in 30 minutes or sooner if additional information becomes available.
At 05:31 UTC on September 27, 2024, Salesforce Technology became aware of a feature disruption impacting the Salesforce Chat service across multiple instances. Customers may experience intermittent errors when initiating a chat. Upon investigation, the team determined potential issues at the database tier. Teams are actively engaged and exploring multiple paths to resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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