Pricing

Outage in Salesforce

Feature Degradation

Resolved Minor

July 29, 2025 - Started about 16 hours ago - Lasted about 13 hours

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce USA9004S Salesforce USA9006S Salesforce USA9008 Salesforce USA9010S Salesforce USA9012S Salesforce USA9014 Salesforce USA9016S Salesforce USA9018S

Latest Updates ( sorted recent to last )

UPDATE about 10 hours ago - at 07/29/2025 07:44PM

Our team continues to implement a configuration change to increase the resource allocation for improved performance, which is expected to resolve the issue. Our initial test results are positive. We will continue monitoring the environment to ensure stability as the configuration change is fully implemented.

We’ll provide an update sooner if additional information becomes available.

UPDATE about 11 hours ago - at 07/29/2025 06:59PM

It was determined that the impacted instances are operating with insufficient processing resources. The team is actively working to implement an emergency change to increase resource allocation.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

IMPLEMENTINGSOLUTIONWORKINGONFIX about 12 hours ago - at 07/29/2025 05:35PM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE about 13 hours ago - at 07/29/2025 04:48PM