Outage in Salesforce

Performance Degradation

Resolved Minor
September 26, 2024 - Started about 2 months ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA120 Salesforce NA153 Salesforce NA138 Salesforce USA3S Salesforce USA340 Salesforce USA336 Salesforce USA248S Salesforce USA856 Salesforce USA252S Salesforce USA254S Salesforce USA222S Salesforce USA332 Salesforce USA874S Salesforce USA352 Salesforce USA1 Salesforce USA260S Salesforce USA246S Salesforce USA346 Salesforce USA250S Salesforce USA374 Salesforce USA348 Salesforce USA876 Salesforce USA342 Salesforce USA878 Salesforce USA2S Salesforce USA316 Salesforce USA384 Salesforce USA344 Salesforce USA338 Salesforce USA324 Salesforce USA312 Salesforce USA334 Salesforce USA870S Salesforce USA256S Salesforce USA258S Salesforce USA320 Salesforce USA322 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA314 Salesforce USA350 Salesforce USA356 Salesforce USA318 Salesforce USA358 Salesforce USA360 Salesforce USA366S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA872S Salesforce USA376 Salesforce USA372 Salesforce USA354 Salesforce USA80S Salesforce USA220
Latest Updates ( sorted recent to last )
UPDATE about 2 months ago - at 09/26/2024 07:08PM

At approximately 15:30 UTC on Sep 26, Salesforce began receiving customer cases reporting various errors while navigating the application. Engineers identified a DNS issue with Salesforce Private Connect as the potential trigger. The team performed a manual change in attempts to mitigate the impact and monitoring indicates that performance is returning to a healthy state.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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