Tableau Feature Disruption

We’ve successfully restored service for customers in one instance [Asia Pacific - Japan - (prod-apnortheast-a)] by applying the configuration changes on the impacted infrastructure components as of 05:53 UTC, April 02, 2026. We have created a separate Trust post to reflect the accurate timeframe and closure for this instance. The team is now applying the same remediation approach to the remaining affected instances.

We will provide an update as additional information is available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

At 00:53 UTC on April 2, 2026, we became aware of an issue impacting Tableau Cloud customers attempting to run Prep Flows. A subset of customers may experience failures when initiating these flows. This is primarily happening in our Japan region, but there is some minimal occurrence in other regions as well.
We’re actively engaged and are exploring multiple paths to resolution.

We will provide an update as additional information is available.