Salesforce Commerce Cloud experienced a major service disruption affecting Business Manager and customer storefront functionality on POD276, preventing users from accessing these services. The incident impacted a subset of customers while service remained available for other users. The issue was resolved after 2.6 hours once the potential cause was identified and a fix was implemented.
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We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers.
We will provide an update in 30 minutes or sooner if we have more information.
This issue is impacting a subset of customers, and the service should be available for other users.
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