Outage in Salesforce
Commerce Cloud Service Disruption - Storefronts and Business Manager
Resolved Major
May 02, 2026 - Started about 5 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Salesforce Commerce Cloud experienced a major service disruption affecting Business Manager and customer storefront functionality on POD276, preventing users from accessing these services. The incident impacted a subset of customers while service remained available for other users. The issue was resolved after 2.6 hours once the potential cause was identified and a fix was implemented.
There’s a Commerce Cloud service disruption that’s affecting our Business Manager and customer storefront functionality. During a service disruption, users are unable to access the services. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD276Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 4 hours ago - at 05/02/2026 07:35AM
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers.
We will provide an update in 30 minutes or sooner if we have more information.
UPDATE
about 5 hours ago - at 05/02/2026 06:30AM
This issue is impacting a subset of customers, and the service should be available for other users.
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