Feature Degradation

The Salesforce Technology team is actively replicating data and monitoring system performance, with initial reports showing positive outcomes. We remain focused on restoring and validating the impacted services.

We will provide updates upon significant developments or sooner, as we have additional information.

In an effort to resolve the issue, the Salesforce Technology team is currently running a data replication script to restore the impacted services. We anticipate that the verification process may take several hours to complete.

We will provide updates upon significant developments or sooner, as we have additional information.

The Salesforce Technology team is working on segregating issue triggers, analyzing captured logs, and attempting to bypass any errors found in the logs.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

At 04:00 UTC on July 27, 2024, the Salesforce Technology team became aware of a feature degradation wherein a subset of customers may experience issues retrieving HBase data records that have recently been created or updated. The Technology team is engaged and is exploring multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.