Outage in Salesforce
Feature Disruption
Resolved Minor
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Outage Details
Components affected
Salesforce DEU110 Salesforce DEU56 Salesforce DEU92 Salesforce FRA32 Salesforce FRA66 Salesforce GBR118 Salesforce SWE98 Salesforce CHE16 Salesforce CHE18 Salesforce DEU100 Salesforce DEU106 Salesforce DEU38 Salesforce DEU58 Salesforce DEU70 Salesforce DEU74 Salesforce DEU76 Salesforce DEU84 Salesforce DEU86 Salesforce DEU88 Salesforce DEU96 Salesforce EU52 Salesforce FRA34 Salesforce FRA42 Salesforce FRA44 Salesforce FRA46 Salesforce FRA48 Salesforce FRA54 Salesforce FRA56 Salesforce FRA70 Salesforce FRA84 Salesforce FRA90 Salesforce GBR100 Salesforce GBR102 Salesforce GBR112 Salesforce GBR34 Salesforce GBR36 Salesforce GBR38 Salesforce GBR48 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR64 Salesforce GBR70 Salesforce GBR74 Salesforce GBR76 Salesforce GBR82 Salesforce GBR86 Salesforce GBR88 Salesforce GBR98 Salesforce ITA10 Salesforce ITA12 Salesforce ITA14 Salesforce ITA6 Salesforce ITA8 Salesforce SWE10 Salesforce SWE100 Salesforce SWE12 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE26 Salesforce SWE34 Salesforce SWE36 Salesforce SWE48 Salesforce SWE52 Salesforce SWE56 Salesforce SWE62 Salesforce SWE66 Salesforce SWE68 Salesforce SWE72 Salesforce SWE74 Salesforce USA372 Salesforce USA560 Salesforce USA584Latest Updates ( sorted recent to last )
The teams have restarted the Einstein Activity Capture (EAC) service; however, this was unsuccessful and has not resolved the impact. The engineers are investigating errors they are observing.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Additional engineering teams have been engaged, and initial investigations have ruled out a networking issue. The teams are continuing to establish the trigger of the issue.
The Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
At 10:57 UTC on October 29, 2024, the Salesforce Technology team noted a feature disruption impacting Einstein Activity Capture (EAC). This disruption affects outbound email sends. The relevant teams have been engaged and are investigating the scope of the impact.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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