Outage in Salesforce
Data Cloud Feature Disruption
Resolved Major
December 05, 2025 - Started about 19 hours ago
- Lasted about 4 hours
Incident Report
There’s a feature disruption impacting Salesforce Data Cloud. During a feature disruption, end users can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk
Components affected
Salesforce CAN2S Salesforce CAN4S Salesforce CAN6S Salesforce CAN8S Salesforce CAN26 Salesforce CAN28 Salesforce CAN20S Salesforce CS252 Salesforce CS251 Salesforce CS246 Salesforce CS238 Salesforce CS249 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS241 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce CAN34 Salesforce DEU52 Salesforce CS257 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce CAN36 Salesforce CAN38 Salesforce CAN40 Salesforce CAN42 Salesforce CAN44 Salesforce CAN46 Salesforce CAN48 Salesforce CAN50 Salesforce CAN54 Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS271 Salesforce CS272 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce NA236 Salesforce USA290 Salesforce USA424 Salesforce BRA24 Salesforce BRA28 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA50 Salesforce CAN56 Salesforce CAN70S Salesforce CAN80 Salesforce CAN86S Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce USA620 Salesforce USA680 Salesforce USA748Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
about 17 hours ago - at 12/05/2025 05:32PM
Following the restart, system performance has improved; however, some areas are still recovering. Our engineering teams are actively investigating the remaining impact, which may require manual recovery for certain workloads. We continue to monitor system health closely and are working toward full restoration.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 18 hours ago - at 12/05/2025 04:29PM
To help stabilize service, we have proactively restarted a key component of the system. Early indicators show improvement, and we are continuing to monitor closely.
Our engineering teams are reviewing logs and trace data, including a recurring timeout pattern, to identify the trigger and prevent reoccurrence.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
IMPACTRADIUSINCREASE
about 19 hours ago - at 12/05/2025 03:46PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
about 19 hours ago - at 12/05/2025 03:36PM
We are investigating a feature disruption impacting Data Cloud. Customers are experiencing failed data streams. Multiple teams have been engaged and are investigating the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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