Outage in Salesforce

Agentforce Chat feature degradation

Resolved Minor
December 19, 2024 - Started 3 days ago - Lasted about 2 hours

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Outage Details

Issue: On December 19, 2024, at 01:40 UTC, the Salesforce Technology team became aware of a feature degradation impacting Agentforce chats on www.salesforce.com. Impact: Customers may intermittently experience issues when connecting with a human agent during their interactions with Agentforce chats.
Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 12/19/2024 03:07AM

The Salesforce Technology team has identified the trigger for this issue and is validating a fix to restore Agentforce chat services.

We will provide an update in 60 minutes or sooner if we have more information.

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