Outage in Salesforce

Performance Degradation issue on Customer Data Platform services

Resolved Minor
January 22, 2025 - Started 9 months ago - Lasted about 8 hours

Incident Report

Issue: On January 23, 2025, at 00:51 UTC, the Salesforce Technology team identified a performance degradation issue impacting connectivity to the Customer Data Platform services. Impact: Customers may experience intermittent connectivity to Customer Data Platform services, which results in slow responses from LLM and intermittent failed responses.

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