Outage in Salesforce
Performance Degradation
Resolved Minor
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Outage Details
Components affected
Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce KOR1 Salesforce KOR2S Salesforce KOR4S Salesforce KOR6 Salesforce KOR8 Salesforce DEU100 Salesforce BRA24 Salesforce BRA28 Salesforce BRA2S Salesforce BRA3 Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA4S Salesforce BRA5 Salesforce BRA50 Salesforce BRA54S Salesforce BRA6S Salesforce BRA8S Salesforce DEU66 Salesforce IDN2S Salesforce IDN4S Salesforce IDN6 Salesforce IDN8 Salesforce SWE1 Salesforce SWE1 Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE120S Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE48 Salesforce SWE4S Salesforce SWE4S Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE6S Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98 Salesforce DEU106 Salesforce DEU102 Salesforce DEU104S Salesforce DEU108 Salesforce DEU10S Salesforce DEU11 Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU12S Salesforce DEU13 Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU25 Salesforce DEU2S Salesforce DEU3 Salesforce DEU36 Salesforce DEU38 Salesforce DEU46 Salesforce DEU48S Salesforce DEU4S Salesforce DEU5 Salesforce DEU50S Salesforce DEU52 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce DEU68 Salesforce DEU6S Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU88 Salesforce DEU8S Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96 Salesforce IND100 Salesforce IND102 Salesforce IND104 Salesforce IND108 Salesforce IND10S Salesforce IND110 Salesforce IND112 Salesforce IND114 Salesforce IND116 Salesforce IND118 Salesforce IND120 Salesforce IND122 Salesforce IND124 Salesforce IND126 Salesforce IND128 Salesforce IND12S Salesforce IND132 Salesforce IND134 Salesforce IND136 Salesforce IND138 Salesforce IND14S Salesforce IND16S Salesforce IND18S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce IND2S Salesforce IND3S Salesforce IND4S Salesforce IND54S Salesforce IND58 Salesforce IND60 Salesforce IND62 Salesforce IND64 Salesforce IND66 Salesforce IND68 Salesforce IND6S Salesforce IND70 Salesforce IND72 Salesforce IND74 Salesforce IND76 Salesforce IND78 Salesforce IND80 Salesforce IND82 Salesforce IND84 Salesforce IND86 Salesforce IND88 Salesforce IND8S Salesforce IND90 Salesforce IND92 Salesforce IND94 Salesforce IND96 Salesforce IND98Latest Updates ( sorted recent to last )
The activity of upscaling the network resources is ongoing. This is expected to take some hours.
We’ll provide an update in 90 minutes or sooner if additional information becomes available.
We continue to receive reports that customers are experiencing improved performance, and we are now implementing scaling methods to prevent future issues. This is expected to take some time. We are continuing to monitor the services closely.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The configuration change was implemented at 11:52 UTC. Services are now in a recovery state, and the service disruption ended at 11:21 UTC. Some customers may experience slowness, and we have updated the impact to performance degradation. The network traffic continues to be monitored closely.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Configuration changes are taking place as part of the permanent fix. We have engaged a third-party network vendor to assist with the longer-term fix. The mitigation steps have further reduced the network traffic load, and some customers have confirmed that they no longer see any impact. We continue to monitor the progress.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We have limited the number of requests as part of the mitigation steps. The issue is being monitored, and reports show some improvements. The impact was identified as performance degradation. Further investigations show that the impact has escalated to service disruption.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
At 09:27 UTC, on February 07, 2025, the Salesforce Technology team became aware of a service disruption impacting a subset of customers. Affected customers may experience delays or unavailability in accessing their services. Initial investigations have shown resource constraints due to high network traffic utilization. Mitigation steps have been implemented and teams are seeing signs of recovery. We are currently monitoring the network traffic utilization.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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