Outage in Salesforce

Feature Degradation

Minor
October 06, 2025 - Started about 5 hours ago

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA862 Salesforce USA876 Salesforce BRA24 Salesforce BRA38 Salesforce BRA50 Salesforce CAN34 Salesforce CAN38 Salesforce CAN40 Salesforce CAN42 Salesforce CHE16 Salesforce DEU100 Salesforce DEU118 Salesforce DEU122 Salesforce DEU128 Salesforce DEU38 Salesforce DEU54 Salesforce DEU72 Salesforce DEU78 Salesforce DEU94 Salesforce EU51 Salesforce FRA34 Salesforce FRA48 Salesforce FRA56 Salesforce FRA80 Salesforce FRA90 Salesforce GBR100 Salesforce GBR102 Salesforce GBR34 Salesforce GBR50 Salesforce GBR54 Salesforce GBR70 Salesforce GBR72 Salesforce GBR88 Salesforce GBR98 Salesforce ITA28 Salesforce ITA30 Salesforce ITA8 Salesforce NA226 Salesforce NA231 Salesforce NA232 Salesforce NA235 Salesforce NA238 Salesforce NA245 Salesforce NA253 Salesforce SWE10 Salesforce SWE26 Salesforce SWE46 Salesforce SWE56 Salesforce SWE58 Salesforce SWE64 Salesforce SWE8 Salesforce SWE82 Salesforce SWE84 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA358 Salesforce USA360 Salesforce USA384 Salesforce USA408 Salesforce USA410 Salesforce USA442 Salesforce USA444 Salesforce USA454 Salesforce USA456 Salesforce USA494 Salesforce USA556 Salesforce USA558 Salesforce USA608 Salesforce USA610 Salesforce USA612 Salesforce USA614 Salesforce USA616 Salesforce USA618 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA626 Salesforce USA628 Salesforce USA630 Salesforce USA632 Salesforce USA634 Salesforce USA636 Salesforce USA638 Salesforce USA640 Salesforce USA642 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce BRA2S Salesforce BRA54S Salesforce BRA6S Salesforce CAN2S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS238 Salesforce CS239 Salesforce CS240 Salesforce CS242 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS253 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS291 Salesforce CS293 Salesforce CS294 Salesforce CS295 Salesforce CS311 Salesforce CS312 Salesforce CS313 Salesforce CS314 Salesforce CS321 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce DEU114S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU48S Salesforce DEU62S Salesforce DEU6S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA6S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR42S Salesforce GBR44S Salesforce GBR86 Salesforce GBR90S Salesforce GBR92S Salesforce IDN2S Salesforce IND10S Salesforce IND12S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND3S Salesforce IND4S Salesforce IND54S Salesforce IND6S Salesforce IND8S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN28S Salesforce JPN2S Salesforce JPN6S Salesforce KOR2S Salesforce NA241 Salesforce SGP2S Salesforce SGP6S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA20S Salesforce USA220 Salesforce USA222S Salesforce USA224S Salesforce USA240S Salesforce USA244S Salesforce USA246S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA26 Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA302 Salesforce USA322 Salesforce USA32S Salesforce USA354 Salesforce USA3S Salesforce USA448S Salesforce USA452 Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA568 Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA672S Salesforce USA710S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA80S Salesforce USA870S Salesforce USA872S Salesforce USA8S
Latest Updates ( sorted recent to last )
UPDATE about 1 hour ago - at 10/07/2025 03:15AM

We have validated the fix in a lower environment and are now preparing for deployment. Our teams are setting up dedicated environments for final validation and will begin the rollout once preparations are complete.
Meanwhile, we are closely monitoring progress to ensure a smooth implementation and will continue to provide updates as the rollout advances.

We remain committed to resolving this issue quickly and ensuring continued stability for our customers.

UPDATE about 3 hours ago - at 10/07/2025 01:23AM

Our teams have identified the issue and are working on fix forward. We are currently validating the fix in a dedicated lower environment.

Upon successful validation, we will proceed with deploying this fix forward through our standard release process. We are unable to provide a specific time for the completion of these actions; however, we will provide an update once deployment begins, or sooner if additional information becomes available.

We are committed to resolving this issue as quickly as possible and apologize for the inconvenience this has caused to your business.

IMPACTRADIUSINCREASE about 4 hours ago - at 10/07/2025 12:11AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

INVESTIGATINGCAUSENEWENGINEERS about 4 hours ago - at 10/07/2025 12:08AM

We are continuing to investigate the cause of this issue and have engaged additional engineers.

UPDATE about 5 hours ago - at 10/06/2025 11:32PM

As of October 6, 22,19 UTC, we noted a feature degradation impacting email routing. A subset of customers may observe failures with outbound emails when Einstein Activity Capture (EAC) is enabled, but email integration is disabled in their EAC email configurations. We discovered a recent release as the potential trigger and are identifying the best solution to resolve this issue.

Thank you for your patience as we work towards a solution to this issue. We will provide an update in 30 minutes or sooner if additional information is available.

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