Outage in Salesforce
Issues adding new WhatsApp Channels
Resolved Minor
November 20, 2025 - Started about 6 hours ago
- Lasted about 5 hours
Incident Report
We noted a feature degradation impacting WhatsApp channels that began on November 20 at 17:39 UTC. Customers may observe loading issues when adding new WhatsApp channels after clicking “Connect to WhatsApp”. Existing channels and the third-party vendor are operating as intended. We have identified the potential trigger as a recent change and are working on a fix to resolve this issue.
We will provide an update as soon as additional information is available.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 11/20/2025 09:38PM
We're implementing the fix and monitoring health metrics for resolution. Customers may observe services returning as we continue to implement this fix to all impacted environments.
We'll provide an update as additional information becomes available.
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