Outage in Salesforce

Feature Degradation

Resolved Minor
November 20, 2025 - Started about 8 hours ago - Lasted about 3 hours

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA9016S

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Latest Updates ( sorted recent to last )
IMPLEMENTINGSOLUTIONWORKINGONFIX about 5 hours ago - at 11/20/2025 05:58PM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTION about 6 hours ago - at 11/20/2025 05:06PM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

UPDATE about 7 hours ago - at 11/20/2025 04:36PM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information. We are seeing slight improvement from the initial solution. The team is implementing a different fix to potentially eliminate the issue, entirely.

IMPLEMENTINGSOLUTION about 7 hours ago - at 11/20/2025 04:12PM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

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