Outage in Salesforce
Feature Disruption
Resolved Minor
April 22, 2026 - Started 1 day ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Salesforce experienced a feature disruption affecting Data Cloud sandbox environments and Commerce Cloud, where users were unable to create or update records and encountered invalid type connection errors, while Commerce Cloud faced order ingestion failures that blocked testing and go-live preparation. The issue was caused by a recent release and affected instances across multiple regions globally including Brazil, Canada, Switzerland, Germany, France, UK, Israel, Italy, Sweden, and the USA. The problem was resolved after 2.6 hours by completing a rollback of the problematic change across all impacted instances.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce BRA2S Salesforce BRA4S Salesforce BRA54S Salesforce BRA6S Salesforce BRA8S Salesforce CAN20S Salesforce CAN2S Salesforce CAN4S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CAN8S Salesforce CHE26S Salesforce CHE2S Salesforce CHE4S Salesforce CS236 Salesforce CS237 Salesforce CS238 Salesforce CS239 Salesforce CS240 Salesforce CS241 Salesforce CS242 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS247 Salesforce CS248 Salesforce CS249 Salesforce CS250 Salesforce CS251 Salesforce CS252 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS328 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce DEU104S Salesforce DEU10S Salesforce DEU114S Salesforce DEU116S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU62S Salesforce DEU6S Salesforce DEU8S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA4S Salesforce FRA6S Salesforce FRA8S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR4S Salesforce GBR60S Salesforce GBR62S Salesforce GBR90S Salesforce GBR92S Salesforce ISR2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce ITA32S Salesforce ITA4S Salesforce SWE120S Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE44S Salesforce SWE4S Salesforce SWE4S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA202S Salesforce USA20S Salesforce USA224S Salesforce USA22S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA2S Salesforce USA30S Salesforce USA32S Salesforce USA366S Salesforce USA3S Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA488S Salesforce USA490S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA60S Salesforce USA62S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA80S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA8S Salesforce USA900S Salesforce USA902S Salesforce USA916STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 04/22/2026 12:15PM
The rollback has been completed on all impacted instances as of 11:23 UTC and customers should no longer be affected by the issue. We'll monitor the service for a period of time to ensure the issue is fully resolved.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 04/22/2026 11:13AM
We have now updated this Trust post to accurately reflect the impacted services.
We’re continuing the rollback on the remaining impacted instances and is estimated to complete at approximately 12:00 UTC. We apologize for any inconvenience this issue has caused.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 04/22/2026 10:37AM
Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
1 day ago - at 04/22/2026 10:34AM
Further investigations indicate that Commerce Cloud is also impacted, with order ingestion into Salesforce Order Management failing in sandbox environments, blocking testing and go-live preparation.
The rollback has been completed in the test environment and the results are positive. We're now rolling back the change across all the remaining impacted instances.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
1 day ago - at 04/22/2026 09:58AM
We’re investigating an issue impacting Data Cloud sandbox environments. Customers are unable to create or update records and may encounter an invalid type connection error. This issue doesn't impact production environment.
Initial investigations indicate that a recent release is a trigger, and we're actively working on a fix. We're rolling back the change in test environments to validate the fix.
In the interim, customers can grant read access to the "Data Multi Org Connection" object to mitigate the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available
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