Outage in Salesforce
Feature Disruption
Resolved Minor
May 07, 2026 - Started about 8 hours ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
Salesforce experienced a 7.8-hour service disruption affecting Einstein Voice for Agentforce, where customers were unable to initiate new voice sessions due to a metadata configuration issue. The incident initially appeared to impact both production and sandbox environments across multiple instances, but investigations revealed the impact was limited to sandbox environments only. Salesforce identified and validated a fix for the configuration issue and prepared to deploy it to all affected environments.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
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Latest Updates ( sorted recent to last )
UPDATE
about 3 hours ago - at 05/06/2026 09:20PM
We’ve successfully validated the fix and are preparing to deploy it to all impacted environments.
We’ll provide the next update as additional information becomes available.
UPDATE
about 6 hours ago - at 05/06/2026 06:10PM
As we have confirmed this issue to only be impacting sandbox environments, all production instances have been removed from this post.
We are continuing to work on the fix for this issue and will provide an update when additional information becomes available.
UPDATE
about 6 hours ago - at 05/06/2026 06:04PM
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
UPDATE
about 7 hours ago - at 05/06/2026 05:30PM
We continue to investigate an issue affecting Agentforce Voice where a subset of customers may be unable to initiate new voice sessions. We've identified an issue with metadata configuration and are working to deploy a fix which is expected to take several hours. We'll provide an update in 120 minutes or sooner if additional information becomes available.
UPDATE
about 8 hours ago - at 05/06/2026 04:40PM
We are aware of an issue affecting Einstein Voice for Agentforce (AFV). As a result, customers are unable to create new voice sessions. We've identified a configuration issue and are working to deploy a fix on an expedited basis.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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