Outage in Salesforce

Agentforce Performance Degradation

Resolved Minor

May 07, 2026 - Started 3 days ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Salesforce experienced a performance degradation affecting Agentforce across multiple global instances, preventing customers from loading configurations or performing actions due to issues with agent metadata services. The engineering team identified and validated a fix for the agent metadata services issue and prepared it for deployment to the impacted instances. The incident was resolved after 1.7 hours of service disruption.

There’s a performance degradation impacting Agentforce, and we’re working to resolve it. At this time customers using Agentforce are unable to load configurations or perform actions. We’re investigating the issue, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.

Components affected

Salesforce AUS2S Salesforce IND6S Salesforce IND16S Salesforce JPN2S Salesforce IND4S Salesforce IND2S Salesforce JPN4S Salesforce IND18S Salesforce IND3S Salesforce CAN2S Salesforce CAN4S Salesforce AUS4S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS6S Salesforce USA2S Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce SGP2S Salesforce SGP4S Salesforce FRA2S Salesforce FRA4S Salesforce CAN6S Salesforce CAN8S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce AUS14S Salesforce AUS28S Salesforce AUS36S Salesforce USA20S Salesforce USA22S Salesforce IND14S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce DEU6S Salesforce DEU8S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce FRA6S Salesforce FRA8S Salesforce FRA12S Salesforce FRA24S Salesforce FRA32 Salesforce SGP6S Salesforce SGP8S Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce CAN20S Salesforce FRA34 Salesforce DEU36 Salesforce DEU38 Salesforce DEU20S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce FRA36 Salesforce GBR4S Salesforce GBR2S Salesforce KOR2S Salesforce KOR4S Salesforce SWE2S Salesforce SWE4S Salesforce CS252 Salesforce CS251 Salesforce DEU46 Salesforce DEU48S Salesforce DEU50S Salesforce CS246 Salesforce CS238 Salesforce CS249 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS241 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce DEU52 Salesforce CS257 Salesforce ARE2S Salesforce ARE4S Salesforce AUS80S Salesforce CHE2S Salesforce CHE6 Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce DEU56 Salesforce DEU60 Salesforce DEU62S Salesforce GBR34 Salesforce GBR36 Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR46 Salesforce GBR48 Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce GBR56 Salesforce GBR58 Salesforce GBR60S Salesforce GBR62S Salesforce GBR64 Salesforce GBR68 Salesforce GBR70 Salesforce GBR72 Salesforce GBR74 Salesforce IDN2S Salesforce IDN4S Salesforce IND54S Salesforce ITA2S Salesforce ITA4S Salesforce ITA6 Salesforce SWE10 Salesforce SWE12 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE22 Salesforce SWE24 Salesforce SWE28S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE4S Salesforce SWE6S Salesforce SWE8 Salesforce USA224S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA366S Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA488S Salesforce USA490S Salesforce USA80S Salesforce BRA54S Salesforce CAN70S Salesforce CAN86S Salesforce CHE18 Salesforce CHE26S Salesforce CHE28 Salesforce CHE30 Salesforce CS321 Salesforce CS328 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce DEU100 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU120 Salesforce DEU122 Salesforce DEU128 Salesforce DEU66 Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU90 Salesforce DEU94 Salesforce EU51 Salesforce FRA42 Salesforce FRA44 Salesforce FRA48 Salesforce FRA50 Salesforce FRA52 Salesforce FRA54 Salesforce FRA56 Salesforce FRA62 Salesforce FRA64 Salesforce FRA70 Salesforce FRA74 Salesforce FRA80 Salesforce FRA84 Salesforce FRA86 Salesforce FRA90 Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR116 Salesforce GBR120 Salesforce GBR122 Salesforce GBR76 Salesforce GBR78 Salesforce GBR80 Salesforce GBR82 Salesforce GBR84 Salesforce GBR86 Salesforce GBR90S Salesforce GBR92S Salesforce GBR94 Salesforce GBR96 Salesforce ISR2S Salesforce ISR4S Salesforce ISR6 Salesforce ITA10 Salesforce ITA12 Salesforce ITA14 Salesforce ITA16 Salesforce ITA18 Salesforce ITA22S Salesforce ITA26 Salesforce ITA28 Salesforce ITA32S Salesforce ITA34 Salesforce ITA36 Salesforce ITA38 Salesforce ITA8 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE118 Salesforce SWE120S Salesforce SWE122 Salesforce SWE48 Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98 Salesforce USA202S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA748 Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA900S Salesforce USA902S Salesforce USA916S

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Latest Updates ( sorted recent to last )

UPDATE 3 days ago - at 05/08/2026 01:50AM

We're aware of an issue impacting agent metadata services resulting in a subset of customers experiencing issues retrieving or deploying agent metadata.
The team has identified and validated a fix, and are preparing for deployment to the impacted instances.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

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