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Outage in Salesforce

Feature Degradation

Resolved Minor
June 17, 2026 - Started about 4 hours ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Salesforce experienced a feature degradation lasting approximately 1.5 hours, caused by a memory issue that triggered intermittent "Something went wrong, please try again" errors in Agentforce across a large number of US, German, and Brazilian instances. A subset of customers were unable to reliably access Agentforce during this period. Salesforce resolved the incident by deploying a service configuration fix across all affected instances and monitored health metrics to confirm restoration.

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce USA8S Salesforce USA20S Salesforce USA22S Salesforce DEU6S Salesforce DEU8S Salesforce USA26 Salesforce BRA6S Salesforce BRA8S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU36 Salesforce DEU38 Salesforce DEU20S Salesforce USA34 Salesforce USA36 Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce DEU46 Salesforce DEU48S Salesforce DEU50S Salesforce DEU52 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA272 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA286 Salesforce USA288 Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA300 Salesforce USA302 Salesforce USA304 Salesforce USA312 Salesforce USA314 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA332 Salesforce USA334 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA344 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA364 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce USA420 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce USA472 Salesforce USA474 Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA80S Salesforce BRA24 Salesforce BRA28 Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA50 Salesforce BRA54S Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU66 Salesforce DEU68 Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96 Salesforce USA202S Salesforce USA494 Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA540S Salesforce USA542S Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce USA550 Salesforce USA552 Salesforce USA554 Salesforce USA556 Salesforce USA558 Salesforce USA560 Salesforce USA562 Salesforce USA564 Salesforce USA566 Salesforce USA568 Salesforce USA570 Salesforce USA572 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA580 Salesforce USA582 Salesforce USA584 Salesforce USA586 Salesforce USA588 Salesforce USA590 Salesforce USA592 Salesforce USA594 Salesforce USA596 Salesforce USA598 Salesforce USA600 Salesforce USA602 Salesforce USA604 Salesforce USA606 Salesforce USA608 Salesforce USA610 Salesforce USA612 Salesforce USA614 Salesforce USA616 Salesforce USA618 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA626 Salesforce USA628 Salesforce USA630 Salesforce USA632 Salesforce USA634 Salesforce USA636 Salesforce USA638 Salesforce USA640 Salesforce USA642 Salesforce USA644 Salesforce USA646 Salesforce USA648 Salesforce USA650 Salesforce USA652 Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA674 Salesforce USA676 Salesforce USA678 Salesforce USA680 Salesforce USA682 Salesforce USA684 Salesforce USA686 Salesforce USA688 Salesforce USA690 Salesforce USA692 Salesforce USA694 Salesforce USA696 Salesforce USA698 Salesforce USA700 Salesforce USA702 Salesforce USA704 Salesforce USA706 Salesforce USA708 Salesforce USA710S Salesforce USA712S Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA722 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce USA734 Salesforce USA736 Salesforce USA738 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA746 Salesforce USA748 Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA790 Salesforce USA792S Salesforce USA804S Salesforce USA810 Salesforce USA836S Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA844 Salesforce USA846 Salesforce USA848 Salesforce USA850 Salesforce USA852 Salesforce USA854 Salesforce USA856 Salesforce USA860 Salesforce USA862 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876 Salesforce USA878 Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA900S Salesforce USA902S Salesforce USA916S Salesforce USA924

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Latest Updates ( sorted recent to last )
UPDATE about 3 hours ago - at 06/17/2026 11:59PM

We’ve deployed a service configuration fix across all impacted instances. The fix is designed to resolve the memory issue causing intermittent errors for customers. We're currently monitoring health metrics across instances that have received the fix so far.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 3 hours ago - at 06/17/2026 11:32PM

We continue to investigate this issue. We have deployed a fix on one of the impacted instances and are currently monitoring performance. If successfully validated, we will deploy the fix to all impacted instances to restore services as quickly as possible for customers.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 4 hours ago - at 06/17/2026 10:55PM

We're aware of an issue impacting Agentforce. A subset of customers may encounter a "Something went wrong, please try again" error when accessing Agentforce across multiple instances. We're actively investigating potential triggers.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

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