Outage in Salesforce
Feature Degradation
Resolved Minor
September 29, 2026 - Started about 16 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Salesforce experienced a 2.4-hour feature degradation affecting Log Center across PODs 257, 267, and 295, where customers encountered missing application, deployment, and Ecom logs, disrupting log monitoring, alerting, and third-party log streaming. The issue was traced to a failure in the log collection component, unrelated to a recent planned application update. Resolution was achieved by restarting the affected log collection components across all impacted instances, with log activity confirmed as returned to normal.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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Latest Updates ( sorted recent to last )
UPDATE
about 14 hours ago - at 09/29/2026 07:35AM
We’ve restarted the affected log collection components and confirmed that log activity has returned to normal on those instances. We identified an additional impacted instance, completed the restart, and confirmed recovery there as well. We’re continuing to review other instances flagged by monitoring and will restart and validate them as needed.
We’ll provide another update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 15 hours ago - at 09/29/2026 07:00AM
We’ve confirmed that the log processing service is operating normally and that a recent planned application update is not related to the issue. Our teams are restarting the affected log collection component to restore full log visibility, beginning with one impacted instance.
We’ll continue to monitor recovery and provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 15 hours ago - at 09/29/2026 06:31AM
We’re aware of an issue affecting Log Center on a subset of PODs, where customers may experience missing application, deployment, and Ecom logs. The impact began at 02:36 UTC and may affect log monitoring, alerting, and third-party log streaming. We are actively investigating the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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