Outage in Salesforce
MuleSoft feature degradation
Resolved Minor
November 09, 2026 - Started about 4 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
MuleSoft APIs protected by SLA-based rate limiting policies were returning "401 Unauthorized" errors and rejecting valid API calls across CloudHub 1.0, CloudHub 2.0, and Hybrid runtimes. The root cause was a misconfigured feature setting, and a fix was deployed at 23:30 UTC. The incident lasted approximately 1.3 hours before resolution was confirmed.
We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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UPDATE
about 4 hours ago - at 11/09/2026 11:54PM
Customers using MuleSoft application programming interfaces (APIs) protected by Service Level Agreement (SLA)-based rate limiting policies may receive "401 Unauthorized" errors, even with valid client credentials. As a result, API calls are rejected. This affects CloudHub 1.0, CloudHub 2.0, and Hybrid runtimes.
We identified an issue with a feature setting and began deploying a fix at 23:30 UTC. We'll confirm once the fix is complete and the errors stop.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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