Outage in SalesLoft

Activity Syncing Issue

Resolved Minor
November 01, 2024 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating an issue with syncing activities to Salesforce which may related to a current Salesforce incident (https://status.salesforce.com/). It has been reported that some customers are seeing a 503 Service Temporarily Unavailable activity error. Some activities are not showing an error. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
Components affected
SalesLoft Salesforce
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/04/2024 04:13PM

CRM Activities should now be successfully syncing without a delay. Customers who were impacted by the "503 Service Temporarily Unavailable" Salesforce activity error should be able to successfully retry those activities. This error was related to the ongoing Salesforce incident (https://status.salesforce.com/).

MONITORING about 2 months ago - at 11/01/2024 08:52PM

Our engineering team has identified the issue with CRM activity logging. Users should be able to successfully retry activities with the 503 failure now. This is related to the SFDC ongoing incident (https://status.salesforce.com/). Any failing activities without an error should now be syncing, but may take a few hours to catch up. We’re monitoring to ensure all activities get successfully logged. Continue to monitor the status page for additional updates.

INVESTIGATING about 2 months ago - at 11/01/2024 07:03PM

We are investigating an issue with syncing activities to Salesforce which may related to a current Salesforce incident (https://status.salesforce.com/). It has been reported that some customers are seeing a 503 Service Temporarily Unavailable activity error. Some activities are not showing an error. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

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