Outage in SalesLoft

Conversations - API Recording Issue

Resolved Major
February 04, 2025 - Started 9 months ago - Lasted about 21 hours
Official incident page

Incident Report

Since Friday, 1/31, recordings from all API platforms (Zoom, Teams, Webex, and Google Meet) stopped processing. Our Engineering team has identified the root cause and is working on implementing the fix. All effected recordings will be recovered/backfilled. Please continue to monitor the status page for additional updates.
Components affected
SalesLoft Conversation Intelligence

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/05/2025 01:06PM

All recordings have been backfilled. We are now considering this issue resolved. Thank you for your patience.

MONITORING 9 months ago - at 02/04/2025 04:54PM

Our Engineers have deployed a fix and API recordings should now be processing. We're now backfilling all effected recordings. Continue to monitor the status page for additional updates.

IDENTIFIED 9 months ago - at 02/04/2025 04:37PM

Since Friday, 1/31, recordings from all API platforms (Zoom, Teams, Webex, and Google Meet) stopped processing. Our Engineering team has identified the root cause and is working on implementing the fix. All effected recordings will be recovered/backfilled. Please continue to monitor the status page for additional updates.

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