Outage in SalesLoft

Conversations: Summary & Action Items Not Populating

Resolved Minor

March 07, 2025 - Started about 1 year ago - Lasted 2 days
Official incident page

Incident Report

Due to an open issue with Microsoft Azure OpenAI, customers are not able to see meeting summaries or action items. Once the incident resolves on the Azure side, Salesloft will reprocess impacted conversations for these summaries. Thanks for your patience while we work through this issue. We'll provide more updates as we have them and when we are able to reprocess these events.

Components affected

SalesLoft Conversation Intelligence

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/09/2025 10:24PM

The backfill of the missing meeting summaries and action items has been completed. This issue is now resolved.

IDENTIFIED about 1 year ago - at 03/08/2025 01:37PM

The underlying cause of the Azure incident has been resolved. We are actively backfilling any missing summaries. Once this is complete, we will send another update.

INVESTIGATING about 1 year ago - at 03/07/2025 05:53PM

Due to an open issue with Microsoft Azure OpenAI, customers are not able to see meeting summaries or action items. Once the incident resolves on the Azure side, Salesloft will reprocess impacted conversations for these summaries.

Thanks for your patience while we work through this issue. We'll provide more updates as we have them and when we are able to reprocess these events.

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