Conversations: Dialer Call Processing Delays

We can confirm this issue is now resolved and customers will see their Dialer calls process as normal in Conversations. Thanks for your patience while we worked through this.

We continue to see a delay in processing these calls in Conversations. Our partners at Google have confirmed they are experiencing an issue in our hosted regions which is contributing to the delay. We will share another update as soon as we hear that this has been restored to normal performance.

The Salesloft team is investigating reports of delays with processing dialer calls within the Conversations. We will update as we identify root cause and work to implement a fix.