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Outage in SalesLoft

"The editor will be disabled in the near future because the license key has expired." issue

Resolved Minor
June 19, 2026 - Started 29 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

A false warning banner stating "The editor will be disabled in the near future because the license key has expired" appeared in the SalesLoft email draft panel for approximately 83 hours. This was a visual error only — email drafting and sending functionality remained fully operational throughout the incident. Engineers identified the root cause and deployed a fix on June 22, 2026, requiring users to refresh their browser to clear the banner.

We are currently investigating an issue where users are seeing a message saying: "The editor will be disabled in the near future because the license key has expired." in the email draft panel. The ability to draft and send emails remains functional and we will update this page with more information once we have identified the cause. We apologise for any inconvenience.
Components affected
SalesLoft Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 06/22/2026 10:00PM

Our Engineers have deployed a fix for the banner users were seeing in the email draft panel. Please refresh your browser to ensure the applied changes take effect.

IDENTIFIED 26 days ago - at 06/22/2026 09:07AM

Engineering has identified the root cause and is working on implementing a fix for the errant "The editor will be disabled in the near future because the license key has expired" banner displaying within the email compose window in Salesloft.

As noted earlier, this is a visual error only. Teams can continue to draft and send emails as normal without interruption. We will update this page once the banner has been successfully removed.

IDENTIFIED 29 days ago - at 06/19/2026 03:41PM

We have successfully identified the issue causing the errant "the editor will be disabled in the near future because the license key has expired" banner.

Engineering is currently implementing a fix to resolve the matter.
We are monitoring the situation closely and will provide another update as soon as we have it.

Thank you for your patience!

INVESTIGATING 29 days ago - at 06/19/2026 11:19AM

We are currently investigating an issue where users are seeing a message saying: "The editor will be disabled in the near future because the license key has expired." in the email draft panel. The ability to draft and send emails remains functional and we will update this page with more information once we have identified the cause. We apologise for any inconvenience.

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