Outage in SalesLoft
Messenger/SMS Not Working
Resolved MajorIncident Report
Summary AI Generated
SalesLoft's Messenger/SMS feature was down for approximately 15 hours, with affected users seeing a grayed-out Messenger icon and an error message stating "Messaging not enabled." The issue impacted a portion of customers using the SalesLoft Web Application. Engineering deployed a fix, and after users logged out and back in, the issue was fully resolved.
We are investigating an issue with the Messenger/SMS feature being down. It has been reported that the Messenger icon is grayed out with the error "Messaging not enabled". This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
Components affected
SalesLoft Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/03/2026 09:30AM
The deployed a fix has resolved the issues with Salesloft Messenger.
MONITORING
15 days ago - at 07/02/2026 07:01PM
We’ve deployed a fix that should resolve the issues with Messenger. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.
INVESTIGATING
15 days ago - at 07/02/2026 06:39PM
We are investigating an issue with the Messenger/SMS feature being down. It has been reported that the Messenger icon is grayed out with the error "Messaging not enabled". This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.
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