Samsara US API - Degraded API Request Rate Success in US Cloud

Our R&D team identified that one of our network protection systems incorrectly classified some legitimate traffic as potentially harmful, which led to unintended impacts on API traffic for some U.S.-based organizations.

We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.

Our engineering team has made API service changes to mitigate the issue and is now monitoring to confirm performance is back to normal.

Our engineering team has scaled up our API services and made service configuration changes to help mitigate this issue. We've seen a decrease in 4xx error count but are continuing to investigate ongoing errors that are being reported.

Our engineering team is investigating a reduction in API request success rates affecting some U.S.-based organizations, which may impact API traffic. As a result, users may encounter 4xx errors in certain API requests. This issue may also affect API integrations and portions of Webstore functionality.

We are currently experiencing an issue where the success rate for API requests made in the US cloud is degraded. Our engineering team is actively investigating and working to resolve this as quickly as possible.