Outage in Samsara

Retrieved media playback disruption.

Resolved Minor

September 14, 2026 - Started 9 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an issue affecting Retrieved Footage playback which may cause problems with Media playback for some customers. Our engineering team is actively working to identify the cause and restore the service to normal. Please contact http://samsara.com/help if you have any questions or concerns. We apologise for any inconvenience this may have caused.

Components affected

Samsara US Cloud Dashboard Samsara European Cloud Dashboard Samsara Canada Cloud Dashboard Samsara Safety / Cameras

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 09/14/2026 07:07PM

This incident has been resolved.

IDENTIFIED 9 days ago - at 09/14/2026 03:24PM

We have identified the cause of an issue affecting video playback, which may cause problems when playing footage from the library as well as from the Safety inbox for some customers.

Our engineering team is implementing a fix and monitoring the recovery closely. Please contact http://samsara.com/help if you have any questions or concerns. We apologise for any inconvenience this may have caused.

INVESTIGATING 9 days ago - at 09/14/2026 01:52PM

We are investigating an issue affecting Retrieved Footage playback which may cause problems with Media playback for some customers.

Our engineering team is actively working to identify the cause and restore the service to normal. Please contact http://samsara.com/help if you have any questions or concerns. We apologise for any inconvenience this may have caused.

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