Outage in Sandbox.game

Transaction Error Message (False Positive)

Resolved Minor
March 25, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

IsDown continuously monitors the Sandbox.game status page and multiple sources to provide up-to-date information. Check back with us for the latest Sandbox.game uptime status.

Outage Details

We are aware that a limited number of users are currently seeing an error message stating a violation of The Sandbox Terms of Use when attempting a transaction. This appears to be a false positive due to an integration issue with one of our third-party providers, and our team is actively investigating and working on a resolution. ✅ Transactions for most users remain unaffected. We’ll provide an update as soon as we have more information. Thank you for your patience and understanding. — The Sandbox Team
Components affected
Sandbox.game API
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2025 11:00AM

We haven’t received any further reports, and the issue appears to be resolved. It is now safe to close this incident.

MONITORING about 1 month ago - at 03/26/2025 08:56AM

Our technical team has successfully switched to an updated and fully tested API endpoint. Functionality has been confirmed, and everything is operating as expected.
As we already mentioned, only a very limited number of wallets were impacted.
We continue to monitor the situation closely the next couple of hours and will provide a formal closure update once complete.

IDENTIFIED about 1 month ago - at 03/25/2025 05:37PM

We are aware that a limited number of users are currently seeing an error message stating a violation of The Sandbox Terms of Use when attempting a transaction.

This appears to be a false positive due to an integration issue with one of our third-party providers, and our team is actively investigating and working on a resolution.

✅ Transactions for most users remain unaffected.

We’ll provide an update as soon as we have more information.
Thank you for your patience and understanding.

— The Sandbox Team

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