New role assignments may not have taken effect for some users

This incident has been resolved. All role assignments should now proceed without delay. Apologies for any confusion or business impact the earlier role sync delays may have caused.

The role assignment delay is now known to have been at most an hour during that six-day period. A role assignment would have been delayed by no more than 60 minutes following the change.

Between January 15 and January 21, new role assignments may not have taken effect for some users. This would have impacted document-related permissions and would have given affected roles less permissions than expected. We have identified the cause and released a fix. We are monitoring the change and are syncing the role assignment changes that were made over that timeframe. There will be no data loss or dropped changes once this sync is complete.