Outage in Sanity
Payment form not loading in Manage
Resolved MinorIncident Report
Summary AI Generated
For 19 minutes, a bug prevented the payment form from loading in Sanity's Manage interface, blocking users without a saved card from adding a payment method or upgrading their plan. Existing subscriptions and saved payment methods were unaffected throughout. A fix was deployed and the incident was resolved within the same timeframe.
We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan.
Existing subscriptions and saved payment methods are not affected.
The cause has been identified and a fix is being deployed. We'll post an update once it's live.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/01/2026 07:46AM
This incident has been resolved.
MONITORING
5 days ago - at 09/01/2026 07:35AM
The fix has been deployed and the payment form is restored.
We're verifying the affected flows and monitoring for any further issues.
IDENTIFIED
5 days ago - at 09/01/2026 07:31AM
We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan.
Existing subscriptions and saved payment methods are not affected.
The cause has been identified and a fix is being deployed. We'll post an update once it's live.
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