Outage in Sardine AI

Customer Intelligence search degradation

Minor
August 01, 2025 - Started about 19 hours ago
Official incident page

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Outage Details

We are currently encountering an issue with a search degradation on Customer Intelligence, some columns in the Customer Intelligence view are also missing at the moment. Feedback status can also be outdated. Manual Verification is also not available. Our engineering team is working on a fix.
Components affected
Sardine AI Dashboard
Latest Updates ( sorted recent to last )
MONITORING about 14 hours ago - at 08/01/2025 09:25PM

These environments are back to normal:
- Prod US
- Prod EU
- Sandbox EU

Team is still working on Sanbox US

IDENTIFIED about 16 hours ago - at 08/01/2025 07:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 19 hours ago - at 08/01/2025 04:03PM

We are currently encountering an issue with a search degradation on Customer Intelligence, some columns in the Customer Intelligence view are also missing at the moment.

Feedback status can also be outdated.

Manual Verification is also not available.

Our engineering team is working on a fix.

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