Outage in Sardine AI

Sandbox rules issue in displaying in Customer checkpoint

Resolved Minor
September 19, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some Sandbox rules might not be appearing under the Customer checkpoint. Timestamp of when the issue started on: 2025-09-19 01:06 AM UTC Our team identified the issue and is working towards a fix.
Components affected
Sardine AI Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2025 08:31PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 09/19/2025 06:45PM

Some Sandbox rules might not be appearing under the Customer checkpoint.

Timestamp of when the issue started on: 2025-09-19 01:06 AM UTC

Our team identified the issue and is working towards a fix.

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