Outage in Sardine AI

Increased latency from Sanctions/PEP/Adverse Media provider

Resolved Major

January 28, 2026 - Started 2 days ago - Lasted about 9 hours
Official incident page

Incident Report

We've noticed increased latency and even timeouts. Our team is working with the provider on getting more information and fixing the problem.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 01/29/2026 08:20AM

The issue has been resolved by the upstream provider, and latency has now returned to normal for Sanctions, PEP, and Adverse Media services.

INVESTIGATING 2 days ago - at 01/29/2026 05:49AM

We have observed a noticeable improvement in latency and are continuing to work closely with the provider to stabilize the service. The team is actively monitoring the situation and will share another update once latency has fully returned to normal levels.

INVESTIGATING 2 days ago - at 01/28/2026 11:28PM

Latency issues started 15:00 UTC Jan 28th

INVESTIGATING 2 days ago - at 01/28/2026 11:27PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 01/28/2026 11:22PM

We've noticed increased latency and even timeouts.

Our team is working with the provider on getting more information and fixing the problem.

Latest Sardine AI outages

Business Verification vendor failure - 16 days ago

Dashboard intermittent timeout issues - 21 days ago

Business Verification failure - about 2 months ago

System unstable - 2 months ago

Cloudfare global outage affecting Sardine's providers - 2 months ago

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