Outage in SAS CI 360
Environment Issue
Resolved Minor
June 22, 2026 - Started about 1 month ago
- Lasted about 21 hours
Incident Report
We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.
Components affected
SAS CI 360 Web and Mobile App Data Collection SAS CI 360 Accessing the User Interface SAS CI 360 Changing and Publishing Tasks SAS CI 360 Managing Workflows and Receiving Notifications SAS CI 360 Download of UDM SAS CI 360 Injecting and Receiving Events Through the API Gateway SAS CI 360 Executing Tasks and Segment Maps via the API SAS CI 360 Upload of Customer Data, Imported Lists or Transient Files (Includes Uploading of Segments from Classic CI) SAS CI 360 360 Plan Related APIs SAS CI 360 Delivery of Web and Mobile Spot Content SAS CI 360 Delivery of Mobile Messages (push, In-App) SAS CI 360 Delivery of Emails SAS CI 360 Insights SAS CI 360 Execution of Direct Marketing Tasks and Segment Maps SAS CI 360 External Integrations SAS CI 360 Using Email Overview and Spam Test (Email On Acid) SAS CI 360 Audiences SAS CI 360 360 Match – Accessing the User Interface SAS CI 360 360 Match – Delivery of Content SAS CI 360 Optimization Input Data and Scenarios SAS CI 360 SparkPost Email ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 1 month ago - at 06/22/2026 01:56PM
We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.
about 1 month ago - at 06/22/2026 02:18PM
We have identified an infrastructure issue that is causing intermittent failures when sending emails and affecting other functionality within SAS Customer Intelligence 360. Our team has isolated the root cause and is actively working on a solution with the highest priority. We will provide updates as we make progress.
about 1 month ago - at 06/22/2026 03:05PM
We are still looking into this issue and will provide more information as we receive it.
about 1 month ago - at 06/22/2026 04:27PM
SAS is continuing to recover the environment. Additional updates will be provided as they are available.
about 1 month ago - at 06/22/2026 05:25PM
SAS is working to restore the environment. We are determining an ETA for service recovery. Additional updates will be provided as they are available.
about 1 month ago - at 06/22/2026 06:57PM
SAS is continuing to restore the environment. We expect all services to be restored within 8 hours. Additional updates will be provided as they are available.
about 1 month ago - at 06/22/2026 08:00PM
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
about 1 month ago - at 06/22/2026 09:00PM
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
about 1 month ago - at 06/22/2026 10:11PM
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
about 1 month ago - at 06/22/2026 11:20PM
SAS is continuing to make progress restoring the environment. Additional updates will be provided as they are available.
about 1 month ago - at 06/23/2026 02:35AM
SAS is continuing to make progress restoring the environment. While comprehensive recovery efforts remain ongoing, many key systems have already been restored. Additional updates will be provided as they are available.
about 1 month ago - at 06/23/2026 03:35AM
SAS is continuing to make progress restoring the environment. Some regions are now completely recovered and fully operational. Thank you for your patience as we finalize the restoration processes globally.
about 1 month ago - at 06/23/2026 04:27AM
SAS is continuing to make progress restoring the environment. More regions are now completely recovered and fully operational. Thank you for your patience as we finalize the restoration processes globally.
about 1 month ago - at 06/23/2026 09:32AM
SAS is continuing to make progress in restoring the environment.
All regions except North America have been recovered and are fully operational. We are actively working to restore the North America region. Thank you for your patience as we finalize the restoration process.
Latest SAS CI 360 outages
Issue with Scheduling - 2 months ago
Issue with Scheduling - 2 months ago
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Issues with email tasks - 6 months ago
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