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Outage in ScaleSERP

Google Ads Search - Not returning all expected data

Resolved Major
January 22, 2025 - Started about 1 year ago - Lasted about 1 month
Official incident page

Incident Report

Our team is making meaningful progress in adapting to recent changes on the Google Ads platform. These changes require us to update how we retrieve and process Google Ads data to ensure its accuracy and reliability. Our team has identified a solution and is now focused on refining it for stability and consistency. This involves optimizing data retrieval processes, making infrastructure adjustments, and conducting rigorous testing to avoid any disruption to your workflows. We understand that consistent access to your Google Ads data is critical, and we're committed to providing updates as we work towards a smooth transition.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 02/28/2025 01:43AM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 01/25/2025 02:50AM

We are continuing to work on improvements to our Google Ads Search data retrieval. Our team is focused on implementing a new system that will be more robust and reliable. This system is currently in testing, and we're simulating high-traffic scenarios to ensure a smooth transition when it's fully launched.

In the meantime, we've made some progress in expanding our support for mobile devices. We've begun rolling out support for Android, and you may start seeing ads appear in your Android searches. This is still in an experimental phase, so please bear with us as we continue to refine it.

We are aware that ads data on iOS devices is still not consistently appearing. We are actively investigating solutions to address this and will provide further updates as we make progress.

IDENTIFIED about 1 year ago - at 01/22/2025 08:34PM

Following the recent changes on the Google platform related to Ads search data, we've been working to improve how we retrieve and process data to ensure its accuracy and reliability. We are working through deploying a new system that leverages headless Chrome technology and enhancements to our API server. We're currently conducting extensive testing, simulating high-traffic scenarios to guarantee a smooth transition and avoid any disruption to your workflows. We anticipate these improvements will lead to more reliable data retrieval and an overall better experience for our users. We'll continue to provide updates as we move towards the full rollout.

IDENTIFIED about 1 year ago - at 01/22/2025 04:59PM

Our team is making meaningful progress in adapting to recent changes on the Google Ads platform. These changes require us to update how we retrieve and process Google Ads data to ensure its accuracy and reliability. Our team has identified a solution and is now focused on refining it for stability and consistency. This involves optimizing data retrieval processes, making infrastructure adjustments, and conducting rigorous testing to avoid any disruption to your workflows. We understand that consistent access to your Google Ads data is critical, and we're committed to providing updates as we work towards a smooth transition.

Latest ScaleSERP outages

Google Ads Rate Degraded - 5 months ago
Google AI Overview - 6 months ago

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