Outage in Scaleway

[Website] - Scaleway Website & Console partially unavailable

Resolved Major
January 06, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Users using Free Internet provider and its DNS resolvers (through the Freebox) may experience issues while trying to connect to Scaleway Website & Console - we are analyzing the issue
Components affected
Scaleway Elements Console
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 01/06/2025 12:42PM

This incident has been resolved.

MONITORING 2 days ago - at 01/06/2025 12:34PM

FREE (Internet provider) engineering teams are working to fix this issue, in the meantime, our workaround for Scaleway websites and services is working well for Free(box) users

IDENTIFIED 2 days ago - at 01/06/2025 11:52AM

The issue is located between Free DNS servers used by their customers (DNS resolvers on Freebox) and some specific providers like CloudFlare/Akamai (CDN service for example).
Our engineers are deploying a workaround fix for Free users trying to connect to Scaleway services especially www/console which should now be answering better (waiting for the DNS caches to complete)

INVESTIGATING 2 days ago - at 01/06/2025 11:02AM

Users using Free Internet provider and its DNS resolvers (through the Freebox) may experience issues while trying to connect to Scaleway Website & Console - we are analyzing the issue

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