Outage in Scaleway

[Website] - Scaleway Website & Console partially unavailable

Resolved Major
January 06, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Need to monitor Scaleway outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Scaleway, and never miss an outage again.
Start Free Trial

Outage Details

Users using Free Internet provider and its DNS resolvers (through the Freebox) may experience issues while trying to connect to Scaleway Website & Console - we are analyzing the issue
Components affected
Scaleway Elements Console
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/06/2025 12:42PM

This incident has been resolved.

MONITORING 2 months ago - at 01/06/2025 12:34PM

FREE (Internet provider) engineering teams are working to fix this issue, in the meantime, our workaround for Scaleway websites and services is working well for Free(box) users

IDENTIFIED 2 months ago - at 01/06/2025 11:52AM

The issue is located between Free DNS servers used by their customers (DNS resolvers on Freebox) and some specific providers like CloudFlare/Akamai (CDN service for example).
Our engineers are deploying a workaround fix for Free users trying to connect to Scaleway services especially www/console which should now be answering better (waiting for the DNS caches to complete)

INVESTIGATING 2 months ago - at 01/06/2025 11:02AM

Users using Free Internet provider and its DNS resolvers (through the Freebox) may experience issues while trying to connect to Scaleway Website & Console - we are analyzing the issue

Latest Scaleway outages

[Dedibox] - Unable to order Dediboxes' servers - 1 day ago
[fr-par] - Network instabilities impacting multiple products - 2 days ago
[Scaleway Console] - Organization switch and edit profile unavailables - 2 days ago
[Webhosting] - Platform pf-1010 Slowness Due to High CPU Load - 5 days ago
[DC3] [RPN] RPN switch down DC3 A21 4-5 - 5 days ago

Rely on a lot of vendors? We make monitoring them easy

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3846 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook