Outage in Scaleway

SMS Routing to US Numbers

Minor

July 17, 2025 - Started 7 months ago
Official incident page

Incident Report

We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider. A ticket has been opened on their side. We are actively monitoring the situation and will share updates as soon as available.

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Latest Updates ( sorted recent to last )

IDENTIFIED 7 months ago - at 07/21/2025 08:30AM

We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.

IDENTIFIED 7 months ago - at 07/17/2025 01:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 07/17/2025 01:13PM

We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.

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