Outage in Scaleway
[TREM] - Service down
Resolved MinorIncident Report
Summary AI Generated
Scaleway's Transactional Email (TREM) service experienced approximately 8 hours of instability and downtime on July 29, 2026. Webhook event data generated between 13:10 and 17:23 UTC that day was permanently lost, with the service restored but under monitoring for latency afterward. The incident was fully resolved by July 30, with partial recovery of webhook history for the past 15 days and a retention policy reduction to 15 days to prevent recurrence.
Some instability and a down of the service, our team is in investigation to resolve the issue
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/29/2026 11:28PM
The Transactional Email services have been running without any issue for a few hours, and we were able to partially retrieve webhook events for the last 15 days.
Webhooks sent from 2026-07-29 13:10:28.678436+02 to 2026-07-29 17:23:09 UTC are definitively lost.
To prevent further issues, the new webhook events retention has been lowered to 15 days.
MONITORING
8 days ago - at 07/29/2026 03:31PM
Service up again, but could suffer from latency, we are monitoring the situation.
Unfortunately, the webhook event data history are currently lost.
INVESTIGATING
8 days ago - at 07/29/2026 03:15PM
Some instability and a down of the service, our team is in investigation to resolve the issue
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