Outage in Scaleway
[Support] Delays in ticket processing
Minor
October 08, 2026 - Started 6 days ago
Official incident page
Official incident page
Incident Report
Summary AI Generated
Scaleway's support system experienced delays in ticket processing due to an exceptionally high volume of incoming requests, affecting the Excellence component. The incident lasted approximately 5 minutes, with teams fully mobilized to handle requests as quickly as possible and restore normal processing times.
En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude.
Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais.
Nous vous remercions pour votre patience et votre compréhension.
Due to a high volume of requests, the processing of ongoing tickets may take longer than usual.
Our teams are fully mobilized to restore normal service and handle requests as quickly as possible.
Thank you for your patience and understanding.
Components affected
Scaleway ExcellenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
6 days ago - at 10/08/2026 04:35PM
En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude.
Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais.
Nous vous remercions pour votre patience et votre compréhension.
Due to a high volume of requests, the processing of ongoing tickets may take longer than usual.
Our teams are fully mobilized to restore normal service and handle requests as quickly as possible.
Thank you for your patience and understanding.
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