Outage in Scalr

Runs Are Not Using the Account Level Default Agent Pool

Resolved Minor
October 07, 2025 - Started 19 days ago - Lasted about 2 hours
Official incident page

Incident Report

Runs are not using agents if the agent is set as the default for the account. A workaround, for now, is to set the agent pool in the workspace settings explicitly. A fix is in progress to ensure that the account-level defaults are used as expected.
Components affected
Scalr Platform

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 10/07/2025 10:14PM

This incident has been resolved.

IDENTIFIED 19 days ago - at 10/07/2025 08:42PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 19 days ago - at 10/07/2025 08:42PM

Runs are not using agents if the agent is set as the default for the account. A workaround, for now, is to set the agent pool in the workspace settings explicitly.

A fix is in progress to ensure that the account-level defaults are used as expected.

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